In the week two lecture, we learned the importance of content and how sharing content that is up-to-date and relevant, is key to a brand's success. Oreo's website has a sidebar that display's the brands latest Facebook posts, tweets and Instagram uploads, so the consumer is able to stay up-to-date. This feature also allows consumers to easily connect with the brand on many different multimedia channels. Jae Baer says that in order for a company to stand out in a world full of advertising clutter, they must be useful. One way that Oreo's website is useful to consumers is they offer many Oreo recipes. Consumers are getting this great information for free and all in one place, making the website making it convenient and useful.
Oreo's Facebook page has over 34 million likes, making it the sixth most liked brand on Facebook, worldwide. Warren Knight talks about the importance of creating engaging social media sites to attract customers. The more you get the customer engaged, the more likely they will be a loyal follower of your brand. In February 2012, Oreo asked its Facebook followers to post their favorite conversation heart messages. They then posted the responses, but with a little bit of a twist. They put the messages on Oreo cookies and then tagged the Facebook followers who submitted the sayings. They engaged their Facebook users by getting them involved, and the outcome was thousands of likes and shares.
Oreo's Instagram page utilizes all the multimedia strategies above and is useful, entertaining and engaging. There are pictures and videos of various Oreo desserts with links to the recipes. Once again, having all of this information in one place is useful and convenient for consumers. The brand's most recent post got me laughing and made me want to scroll through the rest of their pictures. In April 2013, Oreo got Instagram users involved by asking them to submit pictures of their pets and then users got to vote on "best smile," "best selfie," "most playful" and "thinks they're human." Even if people don't love Oreos, they were engaged because they love their pets.
One of the most talked about ad's of this year's Super Bowl, wasn't a commercial, it was a tweet. During the blackout delay, someone at Oreo was thinking on their toes and tweeted this:
The ad was retweeted 10,000 times in an hour. Young says that media planning is all about reaching people at the right place and the right time (Young, 35), and this ad did just that. Millions of people watch the Super Bowl and were experiencing the blackout, so they could relate to this ad and be entertained by it. Oreo's twitter feed is constantly staying relevant and using a personal tone to connect with its audiences. Recently when #WorstPickupLines was trending on Twitter, Oreo posted, "You must play basketball because I can see you dunking me. #WorstPickupLines." The brand's tone helps audiences feel connected, and has gotten the brand over 97 thousand Twitter followers.
Oreo's YouTube page has used the power of celebrity endorsement to garner 25,500 subscribers. The videos include songs about Oreos recorded by up-and-coming country singer Kasey Musgraves and hip hop artist Chiddy Bang. Dean Crutchfield says that celebrity endorsements cut through advertising clutter, create a brand narrative and allow for channel specific optimization. Fans of Musgraves and Chiddy Bang will be drawn to the videos, and they help establish the human tone and trust that an audience needs to connect with a brand. If Taylor Swift endorsed a brand, I would most likely buy whatever it was, just because she said that she used it!
Oreo's most recent commercial (above) uses a human and relatable tone to connect with audiences. Some people like the cookie, some people like the cream. A lot of people have had the debate, albeit doesn't usually involve throwing someone over a library railing! People can relate to the debate, so they feel connected to the product.
Recently, Oreo developed an app that allows users to point their phones at the sky and see a map of the constellations, and they're able message their friends on Facebook. The app keeps users engaged with their friends and the brand because if they post the most messages in a lunar cycle, they get to "own the moon" and post something for the entire Oreo network to read. According to Paul Tassi, consumers feel inundated with advertisements on social media and they're looking for sites, or in this case apps, where they aren't bombarded by advertisements. Oreo's app doesn't seem like an advertisement so consumers aren't being turned off, but the brand name is still on the minds of consumers.